Shipping Policy

We ship our items internationally. Deliveries are made Monday to Friday, between 9am and 7pm local time. Most of our customers are from US, Canada, and UK and receive their shipments within 15-25 business days. Delivery to other countries could take within 10-40 working days. Shipments are made with various couriers including ePacket, Fedex, and ChinaPost. The suppliers determine the best method according to the order items and destination. 

Once an order is placed, it can take 3-5 business days to process the order before shipping out. This is due to payments still in process, or orders placed on weekends and holidays. 

Please note that deliveries can take longer during our peak sale season, holidays, natural disasters, and unforeseen government/custom rules. We work closely with our shipping partner and suppliers to minimize the potential impact of custom delays on our international orders.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

Shipping cost is already calculated into the items for sale and thus customer is not charged shipping fee. The payment process depends on the type and number of items as well as the final destination of shipment.

Thank you

Jenquard Knives

6323 Georgia Ave NW, 

Unit 55227, Washington DC 20011


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